Thank you very much for your continued support of Nicolai Bergmann Online Shop.
Between October 17 and early morning of the 18th in October 2026,, we have confirmed that certain visitors attempting to complete a purchase on our online shop were redirected to a suspicious external website.
Additionally, we have received a report from one customer who entered their credit card information on the redirected website, after which an unauthorized transaction was attempted on that card by a third party. However, thanks to detection by the credit card company, the transaction was blocked, and no financial damages have been reported at this time.
Necessary measures have been implemented for this issue, and our online shop is currently available for use as normal. We are continuing to work with relevant authorities and partners to confirm the details and the extent of any impact.
If any new facts that require notification are identified, we will update this page promptly to inform you.
For inquiries regarding this matter, please contact our customer support below:
Nicolai Bergmann Online Shop Customer Support
Phone: 03-5755-3900
Email: onlineshop@nicolaibergmann.com
Hours: 10:00 – 17:00 (Email inquiries are accepted 24 hours)
We sincerely apologize for the considerable concern and inconvenience this has caused to our customers.